At Kylie Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your products, we are here to help. Please read our return and refund policy carefully to understand your rights and our processes.
1. 30-Day Return Policy We offer a 30-day return window. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unsealed, and in its original packaging. You will also need the receipt or proof of purchase (such as your order confirmation email).
2. How to Initiate a Return To start a return, you must contact our customer support team first. Please do not send products back without prior authorization.
- Email: support@kyliecosmetics.store
- Phone: +1 833-545-9543
When contacting us, please include your Order Number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package.
3. Return Shipping Costs
- Defective or Incorrect Items: If the return is due to an error on our part (e.g., you received a defective or incorrect item), we will cover the return shipping costs.
- Customer Remorse / Change of Mind: If the return is due to a change of mind, you (the customer) will be responsible for paying the return shipping costs.
4. 7-Day Refund Processing Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved or rejected.
If approved, we will process your refund within 7 days of receiving the returned item. The funds will automatically be applied to your original method of payment (e.g., Credit Card, PayPal).
Please note: Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to officially post to your account after we have processed it.
5. Exchanges We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same product, please contact us at support@kyliecosmetics.store.
6. Non-Returnable Items Certain types of items cannot be returned due to hygiene and safety reasons. Opened or used cosmetics, skincare, and beauty products are strictly non-refundable unless they are defective.
Contact Us If you have any questions about our Return and Refund Policy, please reach out to us:
- Company Name: Kylie Cosmetics
- Email: support@kyliecosmetics.store
- Phone: +1 833-545-9543
- Address: 350 5th Avenue, 19th Floor, New York, NY 10118-0110, United States